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Privacy Policy

Effective Date: January 2025

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HER Ceramics respects the privacy of its customers and is committed to protecting the information shared with them. This Privacy Policy explains how personal information is collected, used, stored, and shared when customers interact with the business, whether through the website, email communication, or in person. HER Ceramics is committed to handling data responsibly and securely, fully adhering to the requirements of UK GDPR, The Data Protection Act 2018 and Privacy and Electronic Communications Regulations.

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1. Who I Am

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This website is operated by Harriet Ridley trading as HER Ceramics, a small business specialising in handmade ceramics. If you have any questions about this policy or your data, you can contact me directly at herceramics@outlook.com.

 

2. Information I Collect

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I may collect and process the following types of information:

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2.1 Information You Provide:

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  • When you place an order: your name, email address, phone number, billing/shipping address, and payment details.

  • When you sign up for my mailing list: your name and email address.

  • When you contact me through my website or social media: any information you provide in your message.

 

2.2 Automatically Collected Information:

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  • Cookies: I use cookies to improve your browsing experience (see section 6 below).

  • Analytics: I may collect anonymised data about how you use my website, such as pages visited and time spent on the site.

 

3. How I Use Your Information

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I use your information to:

  • Process and fulfil your orders.

  • Communicate with you about your orders, workshops, or enquiries.

  • Send you updates about new collections, workshops, or special offers (only if you’ve opted into my mailing list).

  • Improve my website and services by analysing how visitors use my site.

 

4. Sharing Your Information

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I respect your privacy and will never sell, rent, or trade your personal information. However, I may share your data with trusted third parties, such as:

  • Payment processors to handle secure transactions (e.g., PayPal, SumUp, Wix, etc.)

  • Delivery services and couriers to ensure your orders reach you.

  • Website hosting and analytics providers to maintain and improve my website.

All third parties are required to handle your information securely and only for the purposes I specify.

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5. Storing and Protecting Your Information

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I take appropriate measures to keep your data safe, including secure servers and encrypted payment processing. However, no method of transmission over the internet is 100% secure, so while I do my best to protect your data, I cannot guarantee absolute security.

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6. Cookies

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Cookies are small files stored on your device to improve your browsing experience. I use cookies for:

  • Remembering your preferences (e.g., keeping items in your cart).

  • Analysing website traffic and performance.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect how my website functions.

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7. Your Rights

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Under UK data protection laws, you have the right to:

  • Access the personal data I hold about you.

  • Request corrections to your data if it is inaccurate.

  • Request the deletion of your data.

  • Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact me at herceramics@outlook.com.

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8. Marketing Communications

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If you join my mailing list, I will send you occasional updates about new work, workshops, offers and special events. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting me directly.

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9. Children’s Privacy

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My website and services are not directed at children under 16. I do not knowingly collect personal data from children without parental consent.

 

10. Changes to This Policy

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I may update this Privacy Policy from time to time to reflect changes in the law or my business practices. Any updates will be posted on this page, and significant changes will be highlighted.

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11. Contact Me

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If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you can reach me at herceramics@outlook.com

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